Founded in 1971, Harris Farm Markets started with a single shop in Sydney, Australia. More than 40 years later, it’s still 100% family owned and operated with 24 stores, a growing wholesale division and a fast developing online business all servicing more than 11 million customers every year.
We first launched our online business in Orange where we catered for the surrounding communities. After a successful start, In July 2013, we began rolling out the online delivery service across Sydney. We now deliver groceries from Palm Beach to Port Hacking out to Penrith.
Our vision is for every customer to have the opportunity to purchase the best produce and groceries on the market, regardless of where they may live which makes our target audience anyone that values great quality products.
At Harris Farm, we are committed to offering not just premium quality products, but also the best customer experience on the market. As soon as you visit our website, you’ll have the opportunity to chat with one of our friendly customer service team members. Even though our deliveries only run between midday to 10PM daily, we have our customer service team working from 8AM until 11PM to ensure customers can talk to someone before or after our delivery hours. We also aim to respond to all email inquiries within 24 hours.
The service also includes same-day deliveries and last-minute orders which allows our customers to shop online and have their groceries delivered within 3 hours of purchase. Customers can also ring a couple of hours before their expected delivery time and have some items added or removed by contacting our team via email, chat or phone. Customers are also contacted if an item is unavailable and replacement options are discussed on the phone – even offering more expensive option at no extra cost.
Many customers place a great deal of value on free shipping and for that reason, harrisfarm.com.au offers a number of options, including free delivery on your first 3 orders, free delivery on Wednesdays and Saturdays (minimum spend $80) and also free delivery to customers that shop every week (minimum spend $100).
On productreview.com.au, harrisfarm.com.au holds an average score of 4.7/5 with over 1400 customer reviews making our service the highest rated grocery home delivery service in Australia.
We currently offer multiple delivery options including Standard 3 hour windows, 1 hour delivery windows, click & collect and last minute deliveries which can be placed as late as 5pm for same day delivery. We provide our customers with one-hour delivery windows, same-day delivery of premium fruit and vegetables, and a satisfaction guarantee.
We believe our products are the best in the market and if we are unable to meet our promise, we gladly offer a full refund or replacement. Deliveries will come to your doorstep and customers can track their order through every step of the delivery process.
REFUND & RETURNS - "Satisfaction Guarantee"
We take pride in delivering products that are the best on the market at a reasonable price. If our customer’s expectations have not been met, we would love to know about it. We will refund the full amount for any products that our customers are not completely satisfied with.The only thing we request is that our customers advise us within 14 days on them receiving their delivery. Harrisfarm.com.au will also take responsibility for the Return Shipping Costs and all refunds will be credited by to the customer’s account within 2-3 business days.
On top of that, we use the feedback from our customers as a continuous improvement training tool by closing the loop with all our personal shoppers that hand-pick customer orders. Through this level of communication, we are ensuring that the service our customer experience is always improving.