Founded in 1971, Harris Farm Markets started with a single shop in Sydney, Australia. More than 40 years later, it’s still 100% family owned and operated with 24 stores, a growing wholesale division and a fast developing online business. Since the beginning, Harris Farm has battled the supermarket giants and, currently, the business enjoys servicing over 11 million customers every year. In July 2013, Harris Farm Marketsl aunched it's online store, HarrisFarm.com.au, providing our customers with one-hour delivery windows, same-day delivery of premium fruit and vegetables, a satisfaction guarantee and allowing customers to place their orders as late as 5pm. On top of this, the website is also simple and easy to use.
At this point in time, HarrisFarm.com.au services suburbs from Palm Beach to Port Hacking to Penrith and we are in the process of expanding our online delivery service to the Southern Highlands, Orange, Newcastle and the Central Coast.
We realise that a majority of our people don’t have the time to make it to the store to purchase their groceries, so we have designed our service to make it easy for them. Our vision is for every customer to have the opportunity to purchase the best produce and groceries on the market, regardless of where they may live which makes our target audience anyone that values great quality products.
Customer Service Differentiators
At HarrisFarm.com.au, we are committed to offering not just premium quality products, but also the best customer experience on the market. As soon as you visit our website, you’ll have the opportunity to chat with one of our friendly customer service team members. Also, even though our deliveries only run between midday to 10PM daily, we have our team working from 8AM until 11PM to ensure customers can talk to someone before or after our delivery hours. We also aim to respond to all email inquiries within 24 hours.
The service also includes same-day deliveries and last-minute orders which allows our customers shop online and have their groceries delivered within 3 hours of purchase. Customers can also ring a couple of hours before their expected delivery time and have some items added or removed by contacting our team via email, chat or phone. Customers are also contacted if an item is unavailable and replacement options are discussed on the phone – even offering more expensive option at no extra cost.
Many customers place a great deal of value on free shipping and for that reason, HarrisFarm.com.au offers a number of options, including free delivery on your first 3 orders, free delivery on Wednesdays and Saturdays (minimum spend $80) and also free delivery to customers that shop every week (minimum spend $100).
On ProductReview.com.au, Harrisfarm.com.au holds an average score of 4.7/5 with over customer 800 reviews making the service the highest rated grocery home delivery service in Australia.
DELIVERY, RETURNS AND OTHER RELEVANT SERVICE POLICIES
We currently offer multiple delivery options including Standard 3 hour windows, 1 hour delivery windows, click & collect and last minute deliveries which can be placed as late as 5pm.
We providing our customers with one-hour delivery windows, same-day delivery of premium fruit and vegetables, and a satisfaction guarantee.
We believe our products are the best on the market and if we are unable to meet our promise, we gladly offer a full refund or replacement . Deliveries will come at your doorstep even in bad weather and we’ll notify in advance should there be any delays due to weather conditions or traffic.
REFUND & RETURNS - "Satisfaction Guarantee"
At Harris Farm Markets, we take pride in delivering products that are the best on the market at a reasonable price. If our customer’s expectations have not been met, we would love to know about it. We will refund the full amount for any products that our customers are not completely satisfied with.
The only thing we request is that our customers advise us within 14 days on them receiving their delivery. Harrisfarm.com.au will also take responsibility for the Return Shipping Costs and all refunds will be credited by to the customer’s account within 2-3 business days.
On top of that, we use the feedback from our customers as a continuous improvement training tool by closing the loop with all our personal shoppers that hand-pick customer orders. Through this level of communication, we are ensuring that the service our customer experience is always improving.