Founded in 1971, Harris Farm Markets started with a single shop in Sydney, Australia. More than 40 years later, it’s still 100% family owned and operated with 24 stores, a growing wholesale division and a fast developing online business.Since the beginning, Harris Farm has battled the supermarket giants and currently the business enjoys servicing over 11 million customers every year. In July 2013, Harris Farm launched it's online store, HarrisFarm.com.au, with the strategic vision of delivering premium produce and grocery products at fair prices and providing the the best customer experience on the market.
HarrisFarm.com.au currently service includes providing our customers with one-hour delivery windows, same-day delivery of premium fruit and vegetables, a satisfaction guarantee and allowing customers to place their orders as late as 5pm. Our site is also simple and easy to use.
At this point in time, HarrisFarm.com.au services suburbs from Palm Beach to Port Hacking to Penrith and we are in the process of expanding our online delivery service to the Southern Highlands, Orange, Newcastle and the Central Coast.
We realise that a majority of our people don’t have the time to make it to the store purchase their groceries, so we have designed our service to make it easy for them. We also want every customer to have the opportunity to purchase the best produce and groceries on the market, regardless of where they may live. This makes our target audience any Sydney-sider that values great quality products.
CUSTOMER SERVICE DIFFERENTIATORS
At HarrisFarm.com.au, we are committed to offering not just the pemium quality products but the best customer experience on the market. As soon as you visit our website, customers have the opportunity to chat with one of our friendly team members. Also, even though our deliveries only run between midday to 10PM daily, we have our customer service team working from 8AM until 11PM to ensure customers can talk to someone even before or after our delivery hours. We also aim to respond to all email inquiries within 24 hours.
The service also includes same day deliveries and last minute orders that allows our customers shop online and have their groceries delivered within 3 hours of purchase. Customers can also ring a couple of hours before their expected delivery time and have some items added or removed by contacting our team via email, chat or phone.
What makes our customer service stand out is the fact that customers are contacted if an item is unavailable and replacement options are discussed on the phone – even offering more expensive option at no extra cost. We also reward our regular customer by providing free delivery to customers that shop every week when they spend over $100.
We believe our products are the best on the market and if we are unable to meet our promise, we gladly offer a full refund or replacement . Deliveries will come at your doorstep even in bad weather and we’ll notify in advance should there be any delays due to weather conditions or traffic.
On ProductReview.com.au, Harrisfarm.com.au holds an average score of 4.7/5 with over customer 800 reviews making the service the highest rated grocery home delivery service in Australia.
DELIVERY, RETURNS AND OTHER RELEVANT SERVICE POLICIES
We currently offer multiple delivery options including Standard 3 hour windows, 1 hour delivery windows*, click & collect** and last minute deliveries which can be placed as late as 5pm***.
We providing our customers with one-hour delivery windows, same-day delivery of premium fruit and vegetables, and a satisfaction guarantee.”
REFUND & RETURNS - "Satisfaction Guarantee"
At Harris Farm Markets, we take pride in delivering the best quality produce at reasonable prices. If your expectations have not been met, we would love to know about it. We will refund the full amount for any products that has not met our promise.